Return and Refund Policy

Return Period:

– United States + Canada: 30 days after receiving your item.

– Other Areas:7 days after receiving your item.

 

Eligibility for Return:

To be eligible, the item must be unused, unworn, in its original packaging with all tags and paperwork intact. The cost of return shipping is not reimbursed by us.

 

Starting a Return:

Contact support@homyoxyz.com to request a return. We’ll provide instructions on where to send your package. Returns sent without authorization will not be accepted.

 

 Conditions for Returning Opened Items

– Defective or Wrong Item:Within 30 days of receipt (US + Canada) / within 7 days of receipt (other areas). The total device use time must not exceed 10 hours, and you must provide proof of defect via video/photo.

 

Important Note:

When returning items, remove all accessories like masks and tubing. Empty any water basins to prevent damage during shipping.

 

 Damages or Issues

Please inspect your order immediately upon receipt. Contact us if the item is damaged or incorrect so we can address it promptly.

 

Exceptions/Non-Returnable Items:

Custom products, personalized goods, personal care items (e.g., nasal tubes), and hazardous materials are not returnable. For specific concerns, contact support@homyoxyz.com.

 

 Exchanges

For exchanges, contacting customer service before purchasing ensures the correct product is sent. Once shipped, exchanges become more complex. Please reach out for assistance at any time: email support@homyoxyz.com.

 

Costs of Return and Exchange

– Freight:Customer responsibility.

– Service Fee:

  – US + Canada: 15% of the purchase amount.

  – Other Regions: 20% of the purchase amount. This fee covers product value impairment and processing costs.

 

 Nebulizer, Battery, External Charger & Regulator Return Policy

Unopened nebulizers and regulators can be returned within 30 days for a refund after contacting customer service. The device will be tested before issuing the refund; it must be in original packaging with all paperwork intact to qualify.

 

Refunds

Once we receive and inspect your return, you’ll be notified about the approval status. If approved, refunds are processed automatically on your original payment method within 3 business days. Please allow time for your bank or credit card company to process the refund.

 

Warranty Assistance

We assist with warranty returns for repairs or replacements.

– Warranty Coverage:We test the device and provide repair/replacement if necessary.

– Out-of-Warranty: A diagnostic fee applies, followed by a repair estimate. Contact us at support@homyoxyz.com before sending your device.

 

If you have any questions or need further assistance, please contact our customer service at support@homyoxyz.com.